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Frequent questions

What is MOBS?

MOBS on a platform where you can request a personalized video from one of our artists.

How does it work?

Choose one of our artists, request the personalized video and fill in the details of your video in the form that you will receive after making the payment. Receive your video in a few days and make your destination happy.

What is a personalized video?

It is a recording of 1 to 5 minutes that the artist makes with his mobile. In the order form we ask you all the information that the creator needs to personalize your video. The more details you write on the form, the more surprising and exciting it will be for the person receiving it.

How much does it cost and how do I order it?

The price of each video is marked by the artist and you can see it on their profile. To order it, you must enter the artist's profile and click the "REQUEST" button that will take you to the payment screen. Once the purchase is made, you will receive a link to a form for you to tell us the video details.

How can I do the payment?

MOBS offers different secure payment methods: bank card, Paypal and others depending on the device from which you place the order.

When and how will I receive the personalized video?

In the profile of the artist you request, you will be able to see the days he has to deliver the video. When your video is ready you will receive an email with a link to download it.

I can't find my video download email

No problem!

If you have a MOBS account, log in and access your user profile. There you will see the history of your orders and you can download the video whenever you want.

If you do not have a MOBS account, you can create an account at any time using the same email you entered for your order and you will be able to access your order history from where you can download your videos at any time.

My download link doesn't work

The link expires after seven days for security reasons.

Therefore, if you want to download the video after seven days, you can continue to do so by activating your MOBS account. This ensures that only you have access to the download links of your videos.

To activate your MOBS account, register at this link with the same email you used to make the order, create a password and access your order history.

If you already created an account when you placed the order, simply log in to access your order history.

My question does not appear on this page

Send us an email to hola@mobs.video explaining your doubts and we will answer you as soon as possible.

Our team is here to help you at all times.

Look for the artist's name here